Legal

Privacy Policy

Last updated: June 5, 2026

This Privacy Policy explains how Elixor, Inc. ("Elixor", "we", "our", or "us") collects, uses, discloses, and protects information when you visit elixorai.app, communicate with us, or use our AI voice agent platform and related services.

1. Information we collect

We may collect account information, contact details, company information, billing and contract information, support communications, call configuration data, knowledge base content, call audio, transcripts, extracted fields, CRM data, logs, and usage analytics. The exact categories depend on the services purchased and customer configuration.

2. How we use information

We use information to provide, secure, operate, improve, and support the services; configure AI voice agents; process calls; generate transcripts and analytics; sync workflows; communicate with customers; prevent abuse; comply with law; and enforce agreements.

3. Customer data

Customers control the data they submit to Elixor, including contact lists, scripts, CRM fields, knowledge sources, recordings, and transcripts. We process customer data according to the applicable agreement, customer instructions, and legal requirements.

4. Sharing

We may share information with service providers, infrastructure vendors, communications providers, professional advisors, affiliates, and authorities when required by law. We do not sell personal information as the term "sell" is commonly understood.

5. Retention

We retain information for as long as needed to provide the services, meet legal obligations, resolve disputes, enforce agreements, and support business operations. Customers may request deletion according to their agreement and our data deletion process.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure, but we work to reduce risk through encryption, access controls, logging, review, and vendor management.

7. International transfers

Information may be processed in countries where Elixor, its affiliates, or service providers operate. Where required, we use appropriate contractual, technical, and organizational measures for cross-border transfers.

8. Your choices

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information. To make a request, contact [email protected].

9. Changes

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact

For privacy questions, contact Elixor, Inc. at [email protected].