Data protection
Elixor protects call audio, transcripts, extracted fields, and operational records using encryption in transit and at rest. Data retention is configured according to customer agreement and applicable law.
Security
Controls for AI voice systems that touch real customers.
Elixor is designed around secure data handling, supervised automation, auditability, and customer-configurable governance.
Encrypted audio
Role access
Audit trail
Retention rules
Access governance
Use role-based access, workspace separation, least-privilege permissions, and administrative controls for users who can view calls, export data, modify agents, or intervene live.
Human oversight
Supervisors can monitor live calls, define confidence thresholds, review flagged conversations, and take over interactions that require judgment or sensitive handling.
Auditability
Elixor records AI actions, supervisor interventions, CRM writes, knowledge source retrieval, exports, and configuration changes to support operational review.
Compliance posture
Configurable controls for regulated conversations.
Customers are responsible for configuring call recording notices, consent, scripts, data retention, and workflow rules for their region and industry. Elixor provides the tooling to make those policies operational.
We do not claim certifications until they are formally completed and available under contract. Security questionnaires can be requested at [email protected].
Operational security
Security layers across the call lifecycle.
Configure
Set agent permissions, approved knowledge sources, compliance prompts, transfer paths, and data retention.
Supervise
Monitor call state, confidence, sentiment, escalation triggers, and supervisor handoff status in real time.
Review
Search transcripts, export records, inspect audit logs, score performance, and delete data when required.